Legal information
Terms for using the website and making enquiries. The individual quotation defines the specific service.
The website is operated by LUXCARLOGISTIK, transportne storitve, d.o.o., Dunajska cesta 136, 1000 Ljubljana, company registration number 7385285000, tax number 77193733 (the provider). These terms govern use of luxcar.si and enquiries by form, telephone, WhatsApp or email. Individual vehicle transport and towing services are also subject to the quotation, order confirmation or contract. If documents differ, the individually agreed quotation or contract takes precedence for that service, subject to mandatory law.
Service presentations, photographs, descriptions and other content are for information. They are not a binding offer, a guarantee of availability or a final price. The provider may change the website content without prior notice.
Submitting an enquiry does not mean that an order has been accepted or a contract concluded. An agreement is formed when the provider expressly confirms the order in writing or both parties confirm the individual quotation. A quotation normally sets out the scope, route, price, taxes, estimated date, payment method and any additional costs.
The customer must provide accurate and complete information in time for a quotation and performance: contact details and pickup/delivery locations, vehicle make, model, dimensions, weight, condition and special features, whether it is roadworthy, damaged or needs special equipment, necessary documents and access information, and other circumstances affecting safety, price or timing. The customer is responsible for consequences of inaccurate, incomplete or late information to the extent permitted by applicable law.
Prices are determined individually according to the vehicle, route, complexity, urgency, tolls, ferries, customs procedures, waiting and other circumstances. The quotation or order confirmation states the final price, VAT and any additional charges. The same document sets the payment deadline and method.
Performance of services
The provider performs services professionally and with appropriate care. Pickup or delivery times may be estimates unless expressly agreed as binding in writing. Traffic, weather, border or customs procedures, breakdowns, official measures and other circumstances outside the provider’s reasonable control may affect performance. The customer must provide safe access and an authorised person at pickup and delivery. Visible damage or irregularities must be reported without unnecessary delay and documented where possible.
Changes or cancellation
Changes and cancellation are governed by the confirmed quotation, costs actually incurred and applicable law. The provider communicates any special cancellation conditions before confirmation. Statutory consumer rights remain unaffected.
Liability
Liability is assessed under applicable law and the specific agreement. These terms do not exclude or limit liability where doing so is prohibited by law, particularly for intent, gross negligence or injury to life, body or health. Personal belongings should be removed from the vehicle before transport unless their carriage has been expressly accepted by the provider in writing beforehand.
Consumers
Where the customer is a consumer, mandatory consumer-protection rules also apply. Any required information about withdrawal rights, starting a service before a withdrawal period ends and the particular service is provided before the contract is concluded, where required for that type of order.
Complaints and disputes
Send a complaint to office@luxcar.si with the quotation or order number, a description of the problem and available evidence. The provider will endeavour to respond as soon as possible. The law of the Republic of Slovenia applies. The parties will first attempt an amicable resolution, otherwise the competent court is determined under applicable law. This clause does not affect mandatory consumer rights concerning jurisdiction and protection.
Changes to these terms
The current version is published on this website. Changes apply from publication and do not affect agreements already concluded, unless the law or an agreement between the parties provides otherwise.