Legal information
How we collect, use and protect information from visitors and people who send enquiries.
The controller is LUXCARLOGISTIK, transportne storitve, d.o.o., Dunajska cesta 136, 1000 Ljubljana, Slovenia, company registration number 7385285000, tax number 77193733. Contact office@luxcar.si with privacy questions.
Depending on how you contact us, data includes your name, telephone, email and other contact details, message content, vehicle, route, pickup and delivery information, and communications, quotations, confirmations and business records. Visits may generate technical data such as IP address, device and browser, access time, and operational or security logs. External services process data when you visit or enable them.
Responding to enquiries and preparing quotations serves steps requested by you before a contract or performance of a contract. Service delivery and billing rely on the contract and statutory accounting, tax and other duties. Security, abuse prevention and reliable operation rely on legitimate interests where these are not overridden by your rights. The same applies to establishing and defending legal claims in accordance with law. Consent is used for optional technologies or marketing where required, withdrawal does not affect the lawfulness of earlier processing.
An initial enquiry requires a pickup location and telephone number. Destination, name, vehicle, date, notes and email are optional. Enquiries are intended for office@luxcar.si. If form delivery is unavailable, this is clearly shown and no details are sent, use telephone or email instead. Confirmation is displayed only after the system confirms receipt. Without necessary contact and operational details, we may be unable to respond or perform the service.
Authorised company personnel and contracted hosting, email, IT and related providers access data as needed. The website uses Framer for hosting and technical operation. Where Framer form processing is used, it also participates in receiving enquiries. Data may be provided to accounting, legal or other professional advisers, or competent authorities when required by law. We do not sell personal data.
WhatsApp is an external contact link. It opens a chat with +41 79 152 60 02 and an editable suggested message, you confirm sending it yourself. No WhatsApp chat is embedded on this website. When you open WhatsApp or another external link, the provider’s privacy policies govern its processing.
Each language has its own page addresses and content. The URL you open determines the language, without Framer Localization or additional browser storage of a language preference. Images, fonts and files for 3D display are loaded to present the website, their serving server may receive standard technical request data. The Cookie policy explains cookies and browser storage.
Some technology providers may process data outside the European Economic Area. Such transfers require a valid safeguard, such as an adequacy decision, standard contractual clauses or another legally permitted basis. Framer publishes its data-processing and transfer terms in its Data Processing Addendum.
Enquiries that do not lead to an order are normally retained for no more than 24 months after the last substantive communication. Records of agreed services, invoices and payments are retained as required by tax, accounting and other rules or potential legal claims. Technical and security logs are kept only as needed for their purpose. Consent-based data is retained until withdrawal or the end of a period specified in advance.
Your rights
Subject to legal conditions, you may request access, correction, erasure, restriction and portability, and object to processing based on legitimate interests. You may withdraw consent at any time. Send requests to office@luxcar.si, we may verify your identity before acting to protect the data.
Supervisory authority
If you believe processing is unlawful, you may complain to the Slovenian Information Commissioner, Informacijski pooblaščenec Republike Slovenije: Dunajska cesta 22, 1000 Ljubljana, gp.ip@ip-rs.si, +386 1 230 97 30, https://www.ip-rs.si.
Automated decisions
We do not use data collected through this website for automated decisions with legal or similarly significant effects on individuals.
Policy changes
We may update this policy when the website, services or law change. The current version is available on this page.